Refund & Returns Policy

Our Policy

Because every VitalWhys product is printed specifically for you when you order, we do not accept returns or exchanges for change of mind, buyer's remorse, or incorrect size selection.

Please review the size chart on each product page carefully before ordering. If you have questions about sizing, contact us before you buy and we'll help.

Damaged or Defective Items

If your order arrives damaged, defective, or with a printing error, we will replace it at no cost to you. To initiate a replacement:

We will review your request and send a replacement once the issue is confirmed. You do not need to return the defective item.

Wrong Item Received

If you received the wrong item, email hello@vitalwhys.com within 30 days of delivery with your order number and a photo of what you received. We will send the correct item immediately at no charge.

Refunds

Refunds are issued only in cases where a replacement cannot be provided (e.g., item is discontinued). Approved refunds are processed to your original payment method within 5–10 business days.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged regardless of circumstances:

Questions

For any questions about your order, contact hello@vitalwhys.com. We respond within 24 hours on business days.